Information security policy
Higuchi Ph-Vietnam Company Limited is committed to protecting users’ personal data. We commit to take relevant measures to protect users’ personal data in accordance with applicable legal regulations on information security/personal data. This privacy policy (“Policy”) is intended to set out how we collect, use, disclose, store and/or process data when you use our websites, and/or other application on our official Android or iOS platforms (“Platform”).
By using our Platform, you acknowledge and consent to our collection, use, disclosure and/or processing of your personal data as set out in this Policy.
IF YOU DO NOT AGREE TO THE PROCESSING OF YOUR DATA AS SET FORTH IN THIS POLICY, PLEASE DO NOT USE OUR PLATFORM.
We have the full right to amend, supplement, and update this Policy at any time. Please periodically review this Privacy Policy to monitor any updates or changes to this Policy.
This information security policy applies to all users of higuchi-ph.vn website and all customers who visit and shop at our company’s store.
- Scope of information collection:
• Contact information such as full name, mobile phone number, email address.
• Data when you access and/or use our Platform such as IP address, browser information, access history, content of items you have accessed on the Platform, time of your activity active on our Platform.
• Data about call history and conversation content between you and the customer care department, including but not limited to information in text, audio, and image form.
• Any other information, data disclosed by you when you use the facilities integrated in our Platform such as your preferences in receiving marketing information from us, your preferences shopping habits, products that you love, are highly rated, or receive good feedback from you.
• Any other aggregated data or information about user content.
1.a. Collection time:
• When you access our Platform.
• When you use any features or functionality available on our Platform;
• When you send your personal information or opinions to us for any reason.
1.b. Commitments to provide information:
• You agree not to provide us with any information that is inaccurate or misleading. We have the right to request you to provide necessary documents to verify the personal information provided by you.
• If you link your account on our Platform with your social media account, you consent to us being able to access personal data about you that you have voluntarily provided to advertisers. provide social media account services in accordance with their policies and we will manage and use your personal data in accordance with this Privacy Policy at all times.
- Purpose & scope of information use:
We may collect, use, disclose and/or process your personal information for one or more of the following purposes:
• To verify user identity as required by competent authorities.
• To contact for support purposes for customer care and operation of our Platform.
• To examine and evaluate data on our Platform
• To identify users and manage Customer information;
• To identify users accessing the Platform;
• To detect and prevent fraudulent activities;
• To conduct marketing research activities;
• To research and analyze their demographic information;
• To send communications that we believe are necessary or will be of interest to you, unless you opt out of receiving these communications.
• To analyze and evaluate to help improve and upgrade the quality of our service.
• And any other purposes that we notify you of at the time of obtaining your consent - Information storage period:
The storage of information we collect is done for a certain period of time in accordance with legal regulations from time to time to serve content management and improve user experience. - Cases of sharing personal information:
We may collect and share your information with third parties in an anonymous form. Third parties will only be used to collect and provide your information to us, and use your data with our permission to the extent necessary. Third parties include:
• Partners who provide data analysis processing services that we hire to serve our business operations
• Partners provide services related to sending and receiving notifications (by SMS, email, calls) to you
• Partners in marketing activities
• Units designated by Vietnamese legal authorities
• Units required by us to protect the safety and security of the Service
• Our branches and/or affiliated companies
• And/or other partners to whom we disclose for one of the Purposes of collecting personal information and those third parties who in turn will collect and process your personal information for one or more purposes purposes mentioned in this Policy.
• In addition, when requested by a competent state agency according to the law, we may share your information if necessary action is necessary to comply with the request of those agencies. - Cookies and auxiliary features:
• We may use “Cookies” or other features to allow us or third parties to collect or share your personal information that will help us improve our Platform. We will ask for your consent before carrying out these works.
• We may use cookies so that you do not have to enter your login information each time you enter the Platform.
• The only information a cookie can contain is information that the user themselves provides.
• When accessing and using the Platform, you automatically agree to our use of Cookies to store information on your device.
• You can manage and delete cookies through your browser or device settings. However, please note that if you do this you may not be able to use the full functionality of the Platform or our Services. - Methods of protecting personal information:
We ensure that all information collected will be kept securely, using the following methods:
• Use technology products to prevent unauthorized computer access.
• Delete your personal information when it is no longer needed for our record keeping purposes. - Customers’ rights regarding Personal information:
We ensure that all information collected will be kept securely, using the following methods:
• You have the right to provide personal information to us and can change that decision at any time or ask us to do so.
• You can withdraw your consent to the collection, use and/or disclosure of your personal data that we hold by sending an email using the information below. Please note that withdrawing your consent may mean that we will not be able to continue to provide the Services to you and we may need to end your existing relationship with us.
• You have the right to refuse the request to install cookies, or other utilities on the Platform without affecting the use of the Platform.
• You can send a request related to our personal information privacy policy to us by sending an email using the information below. We will respond to you within a maximum of 3 business days from the date of receiving your email. - Personal information collection unit and contact method:
Our company is the main unit responsible for collecting, processing and storing users’ personal information. You can contact our company for answers to questions, complaints, and other requests by one of the following methods:
• Contact directly, or send mail to the Company’s headquarters address at:
Area A, 4th floor Hotel Mikazuki Spa & Hotel Resorts,
Xuan Thieu tourist area, Nguyen Tat Thanh Street, Hoa Hiep Nam Ward, Lien Chieu District, Da Nang City.
• Through customer care phone number 0336 650 268
• Through email sent to email address: info@higuchi-ph.vn - Changes to Privacy Policy:
This Policy takes effect from the date it is posted on Our Platform, and We reserve the right to change and update this Privacy Policy at any time. This change will be announced on our Platform.